We all worked so hard at this point to ensure your home was delivered the way you dreamed it would be and the last thing we want you to worry about is warranty items. Your home comes standard with a 1 year builder warranty and a 2-10 Home Buyers Warranty. It is highly advised that you read both warranties so you know exactly what is covered.
1 Year Builder Warranty
You will receive 2 walk-throughs’ after your pre-close. We suggest you schedule these at 5 and 11 months; however, you can schedule them at any time within the 1 year warranty period. During the walk-through, our staff will walk the home with you and note only warranted items on the walk-through list. Please review your warranty prior to the walk-through so you are familiar with what is covered and what is not. You will then provide a date and time at least 2 weeks out to have the repairs done.
Once we receive the list of needed repairs in our office we will send a work order to each vendor with the day and timeframe you listed. Each vendor will call to confirm the day and time or will reschedule with you if their schedule doesn’t allow for the time you listed. Vendor is not held responsible if they have tried to contact buyer and left 3 messages with no response from buyer or if buyer changes their appointment date and time.
On the day of your appointment the vendor will bring the work order with them and complete the items noted. Please note that some walk-through items may take two or more trips to complete and will only perform the work listed on the work order. Buyer cannot add additional items to the work order or ask vendor to do more than what is listed on the work order. If there are additional issues the buyer will need to call the builder directly to discuss.
Once the work is complete, you will need to sign off stating the work was completed to your satisfaction.
In the event a warranty issue arises that is a non-emergency it will need to wait for your next walk-though. If it is an emergency, please call or email us directly to discuss how to proceed. We also have a Warranty Request form you can fill out if you have questions regarding a warranty item or need to call in for a repair that cannot wait until your next walk-through.
2-10 Home Buyers Warranty
It is important your home comes with long-term protection. As a 2-10 Home Buyers Warranty builder member, Walker Custom Homes provides every home we build with 10 full years of structural home warranty protection from the leading home warranty company. In addition, your warranty is 100% transferable, which increase the resale value of your home.
As always please feel free to call our office with any questions you have.